These terms govern your use of the Covely app and website. By creating an account, you agree to these terms. If you do not agree, please do not use Covely.
1. About Covely
Covely is a child care coordination app that allows parents and caregivers to share a live log of care events — feeds, sleep, medication, commitments, and more — across a shared care team. Covely is operated by Covely ("we", "us", "our").
For any questions about these terms, contact us at [email protected].
2. Eligibility
You must be at least 18 years old to create a Covely account. By creating an account, you confirm that you are an adult and that you are using Covely in your capacity as a parent, guardian, or professional caregiver.
Covely is not intended for direct use by children. If you invite a caregiver to your care team, you are responsible for ensuring they meet the age requirement and agree to these terms.
US — COPPA compliance
In accordance with the Children's Online Privacy Protection Act (COPPA), Covely does not knowingly collect personal information directly from children under the age of 13. All child profile data entered into the app — including names, dates of birth, and care logs — is entered by a parent or adult caregiver, not by the child. If we discover that we have inadvertently collected personal information directly from a child under 13 without verifiable parental consent, we will delete that information promptly. To report a concern, contact us at [email protected].
3. Your Account
You are responsible for keeping your account credentials secure. Do not share your password with anyone. You are responsible for all activity that occurs under your account.
If you believe your account has been compromised, contact us immediately at [email protected].
You may only create one account per person. We reserve the right to suspend or terminate accounts that we reasonably believe are being used fraudulently or in violation of these terms.
4. Care Teams and Invitations
Covely allows you to invite other caregivers — such as nannies, grandparents, or co-parents — to your care team. When you invite someone, you are granting them access to your family's care data within the app.
You are responsible for who you invite to your care team. You should only invite people you trust with access to your family's information. Covely is not responsible for the actions of caregivers you invite.
Caregivers you invite must agree to these terms before accessing your care team. You can remove a caregiver from your team at any time from within the app.
5. Acceptable Use
You agree to use Covely only for its intended purpose — coordinating the care of children within a trusted care team.
You agree not to:
- Use Covely for any unlawful purpose or in violation of any applicable law or regulation
- Upload or share any content that is abusive, harassing, defamatory, or harmful
- Attempt to gain unauthorised access to any part of Covely's systems or infrastructure
- Reverse engineer, decompile, or attempt to extract the source code of the Covely app
- Use Covely to store or transmit any malicious code, viruses, or harmful data
- Resell, sublicense, or commercially exploit any part of the Covely service without our written permission
- Use automated scripts, bots, or other automated means to access or interact with the service
We reserve the right to suspend or terminate your account if you violate these terms.
6. Subscription and Billing
Covely offers a free 14-day trial followed by a paid subscription. Subscription pricing is displayed within the app at the time of purchase.
Subscriptions are managed through the Apple App Store. Billing, refunds, and subscription management are handled according to Apple's standard terms and policies. You can manage or cancel your subscription at any time through your Apple ID settings.
If you cancel your subscription, you will retain access to paid features until the end of your current billing period. We do not offer partial refunds for unused subscription time, except where required by applicable law.
We reserve the right to change our pricing with reasonable notice. We will notify you within the app before any price changes take effect.
UK & EU users
If you are a consumer in the United Kingdom or European Union, you may have the right to a refund under applicable consumer protection law, including any statutory cooling-off period, which these terms do not override. These rights apply in addition to, not instead of, Apple's own refund policies.
7. Your Data
You retain ownership of all data you enter into Covely — care logs, child profiles, notes, and any other content you create.
By using Covely, you grant us a limited licence to store, process, and display your data solely for the purpose of providing the service to you and your care team. We do not use your data for any other purpose. We do not sell or share your data with third parties for advertising or commercial purposes.
For full details of how we handle your data, please read our Privacy Policy.
US — California users (CCPA)
California residents retain all rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete it, the right to correct inaccurate information, and the right to opt out of any sale of personal information. We do not sell personal information. To exercise your rights, contact [email protected].
8. Intellectual Property
Covely, including its name, logo, app design, and all content created by us, is owned by Covely and protected by applicable intellectual property laws in the United Kingdom, the United States, and internationally.
We grant you a limited, non-exclusive, non-transferable licence to use the Covely app for personal, non-commercial purposes in accordance with these terms. This licence does not include the right to copy, modify, distribute, sell, or create derivative works based on Covely.
9. Disclaimers
Covely is a coordination and logging tool. It is not a medical device, clinical tool, or substitute for professional medical advice.
Care logs recorded in Covely are entered by caregivers and are not verified by us. We make no representations about the accuracy, completeness, or reliability of any care data logged within the app.
The service is provided "as is" and "as available". We do not warrant that the service will be uninterrupted, error-free, or free of bugs. We will make reasonable efforts to maintain availability but cannot guarantee it.
US users
To the extent permitted by applicable US law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Some US states do not allow the exclusion of implied warranties in consumer contracts, so some of the above may not apply to you.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Covely shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service.
Our total liability to you for any claim arising from these terms or your use of Covely shall not exceed the amount you paid to us in the 12 months preceding the claim.
Nothing in these terms excludes or limits our liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.
US users
Some US states do not allow the exclusion or limitation of incidental or consequential damages in consumer contracts. If you reside in such a state, the above limitations may not apply to you, and your rights may be broader under applicable state law.
11. Dispute Resolution
UK and EU users
These terms are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer in the European Union or United Kingdom, you retain any statutory rights you have under applicable consumer protection law, which these terms do not override.
EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
US users — binding arbitration and class action waiver
If you are a user in the United States, the following arbitration agreement applies to you. Please read it carefully.
- Binding arbitration — any dispute, claim, or controversy arising from or relating to these terms or your use of Covely that cannot be resolved informally shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration is less formal than a lawsuit and does not involve a judge or jury. The arbitrator's decision is final and binding, subject to limited rights of review.
- Class action waiver — you and Covely each agree that any dispute resolution proceedings shall be conducted only on an individual basis and not as a class, consolidated, or representative action. Neither you nor Covely may bring claims as a plaintiff or class member in any class or representative action.
- Opt-out right — you have the right to opt out of this arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these terms. Your notice must include your name, email address, and a clear statement that you wish to opt out of arbitration.
- Small claims exception — either party may bring an individual claim in small claims court if it qualifies under applicable rules.
- Governing law (US) — for US users, these terms are governed by the Federal Arbitration Act with respect to the arbitration provisions. All other matters are governed by the laws of the State of Delaware, without regard to conflict of law provisions.
12. Termination
You may stop using Covely and delete your account at any time from Settings → Privacy → Delete Account. On deletion, your data will be permanently removed within 30 days.
We may suspend or terminate your account if you violate these terms, if we are required to do so by law, or if we reasonably believe continued access poses a risk to other users or our systems. Where possible, we will give you advance notice.
If we discontinue the Covely service entirely, we will provide at least 30 days' notice within the app.
13. Changes to These Terms
We may update these terms from time to time. If we make material changes, we will notify you within the app at least 14 days before the changes take effect. Continued use of Covely after changes take effect constitutes acceptance of the revised terms.
If you do not agree to revised terms, you should stop using Covely and delete your account before the changes take effect.
14. Contact
For any questions about these terms:
Covely
Email: [email protected]